Westfield Consulting is a management consultancy firm, specialized in Increasing Your Business Performance. It is our mission to help our clients make the right decisions & improve their organizational performance. As a partner to our clients, we work as integrated members of the team and strive to provide valuable deliverables that meet their goals.
Our clients range from large to small companies and organizations including some of the most recognizable brands. They come to Westfield seeking expert advice and personalized service on a variety of business process related problems and always leave satisfied.
Our team is comprised of a well-respected group of talented, experienced and likable consultants that can help you achieve your business goals.
With over 10 years of experience in Project Management, financial services and ICT marketing, Westfield brings the expertise you need from a consultancy outfit to help with your projects.Report to: Head, Retail & SME Banking
Grade: Assistant Banking Officer – Senior Bankng Officer.
Job Summary
The job holder will drive product sales and ensure growth in volume and value of accounts in line with set targets.
Responsibilities
Serve as client’s advocate and trusted advisor on financial matters.
Handle all client enquiries effectively and resolve complaints appropriately.
Build relationships with customers and organizations.
Build good relationship with business heads to drive products sales and acquisition within identified markets.
Build, strengthen, and leverage internal networks, alliance partnerships and relationships.
Sell, Cross-sell and Upsell the Bank’s products for optimum build-up of revenue.
Implement marketing strategies / programs laid out by the Bank to boost profit.
Listen to customer requirements and present appropriate solutions to make a sale.
Achieve set deposit targets / Contributions by acquiring business / investment deals from Individuals and Corporate entities.
Source clients for both savings, Current and fixed deposit accounts in line with set target.
Create quality risk assets to meet set targets.
Package customers’ credit requests in line with credit policies & procedures of the bank
Monitor and ensure customers’ compliance with credit agreements.
Manage client expectations regarding what can and cannot be done by the Bank.
Ensure proper know your customer (KYC) requirements are conducted on customers.
Draw up work schedules for identifying and marketing prospective customers.
Maintain good public relations with current and prospective customers.
Plan and report on Marketing calls for the unit.
Monitor the unit’s performance against monthly/quarterly/annual plans.
Deliver high-quality client service and customer retention approach to manage client relationships and enhance product sales.
Achieve agreed individual performance targets for deposit growth, income generation, product sales and new client growth targets.
Qualifications / Experience
Degree in Finance, Accounting, Economics, or related discipline in a recognized institution.
A postgraduate qualification or relevant professional certification would be an added advantage.
4 – 7 years continuous banking experience in sales and credit with a minimum of 2 years in a supervisory position for more experienced candidates.
Good knowledge of Basic Accounting and Financial Analysis, Business Law, Business/Financial Advisory services, Banking Operations, Leasing, Trade Services, Laws, and regulations relating to Banking.
Credit Risk Assessment and Analysis skills, relationship management and networking skills, excellent business writing and presentation skills.
Good understanding of economic trends and implications on the banking/finance sector.
