Ciuci (pronounced see-u-see) Consulting is a strategy and consumer intelligence company with strong technical expertise in strategy formulation, research and human capital development. Based in Lagos, Nigeria, we develop strategic solutions for government organisations, non-governmental organisations and leading business enterprises in Africa. We are founded on the principle that companies in Africa experience tough challenges that require practical and realistic solutions, not just reports
The firm consists of ethically-driven professionals who strongly believe in integrity and partnership as key ingredients for delivering high-quality results to our clients.Responsibilities and Duties
Serves as the first point of contact in the facility.
Greet patients as they arrive and assist with their check-in process.
Assisting patients with filling out forms and ensuring that their medical records are up to date
Building and maintaining good relationships with customers.
Resolving customer complaints quickly and efficiently in a professional and courteous manner.
Answering phone calls and responding to emails or messages from patients.
Scheduling appointments for patients and ensuring that the schedule is organized and running smoothly.
Keeping customers updated on the latest services in order to increase patronage.
Applying initiative to attend to new and follow-up patients and regulate activities relating to patients’ welfare.
Coordinating with medical staff to ensure that patients are seen in a timely manner and their needs are met.
Monitoring of clients throughout their stay within the facility.
Taking care of all matters related to clients from their arrival to their exit.
Requirements
Interested candidates should possess a Bachelor’s Degree.
Must have a minimum of 3 years post NYSC experience in customer service, and marketing in the medical field.
Must have experience as a customer service officer in the medical field
Must have work experience in a health care facility.