HRLeverage Africa is an HR, Outsourcing and Recruitment Service Provider. As a company, we deliver excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We are a premium professional service firm domiciled in Africa and with our partnership with global organizations, we are able to leverage on technology to provide strategic Business solution.Responsibilities
Oversee the day-to-day operations of the lounge, including front desk, housekeeping, food and beverage, and maintenance departments.
Ensure that all departments are operating efficiently and to the highest standards.
Monitor client satisfaction and address any issues or concerns promptly.
Recruit, train, and supervisestaff.
Create work schedules and ensure that staff adhere to company policies and procedures.
Conduct performance reviews and provide feedback for improvement.
Develop and implement strategies to increase revenue and profitability.
Monitor financial performance and prepare regular reports for management. Control costs and expenses to meet budgetary goals.
Ensure that customers receive exceptional service throughout their stay.
Handle customers’ inquiries, concerns, and complaints in a professional manner. Implement and maintain standards for guest satisfaction.
Develop and implement sales and marketing strategies to attract new customers and retain existing ones.
Work with the sales team to identify opportunities for growth and expansion. Monitor market trends and competitor activities.
Ensure compliance with health and safety regulations. Implement and maintain safety procedures and practices.
Monitor and report any health and safety hazards.
Requirements
A Bachelor’s Degree in Hotel Management or a related field.
Professional certification is an added advantage.
A minimum of 3 years of work experience in hotel management with significant luxury and international experience.
Strong understanding of hotel management best practices and data entry software.
Outstanding interpersonal communication and customer service skills
Exceptional leadership abilities with great attention to detail.