Fiber means better, faster Internet
Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!Job Description
Manage engagement on WhatsApp channels, and drive resolution of all cases received through the channel. Maintain a daily/weekly/monthly etc reports of WhatsApp affairs, and proactively create and monitor tickets for all triggered and escalated cases.
Responsibilities
100% comms sent to all estates affected by outages.
Maintain 15 mins SLA of Outage Notification from ALERT is communicated.
Proactively give customers feedback.
NPS score of +15 by year end
Drive and ensure prompt resolution of Cases/Support
CSAT score of 60% by Year end for all estate customers.
Adherence to all required Daily, Weekly, Monthly etc reports.
Track updates of all escalated cases.
CES score of 60% Year end.
Achievement of the monthly Target.
NPS score of +15 by year end
CSAT score of 60% by Year end for all estate customers.
Qualifications
Graduate with at least 1-2 years’ experience.
Completed NYSC.
Telecoms and/or Finance sector is desirable.
Customer service/experience (Front line, Retail shops or Contact enter) highly desirable.
Skills:
Exceptional Communication and Interpersonal skills.
Exceptional reporting and task follow up skills.
Ability to multi-task.
Proactive approach to tasks.