Estakem is a leading peanut and cookies company dedicated to delivering high-quality, delicious snacks to our customers. Our products are known for their exceptional taste, premium ingredients, and commitment to quality.Description
As a Retail Supervisor at Estakem Ventures, you will be responsible for overseeing the daily retail operations.
Your primary objective will be to ensure excellent customer service, efficient store operations, and maximize sales and profitability.
You will also supervise a team of retail canvassers providing guidance, training, and support to ensure the smooth delivery.
Responsibilities
Your responsibilities will also include:
Stock Management:
Oversee all aspects of retail operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
Ensure that the vans and carriages are clean, well-organized, and stocked with an appropriate inventory of snacks and related products.
Team Leadership and Development:
Recruit, train, and supervise a team of retail associates, ensuring they are knowledgeable about products, customer service, and sales techniques.
Provide ongoing coaching, guidance, and performance feedback to team members.
Foster a positive work environment that promotes teamwork, motivation, and high levels of customer service.
Customer Service:
Ensure exceptional customer service by greeting and assisting customers, resolving complaints, and handling customer inquiries in a timely and professional manner.
Train and motivate staff to deliver outstanding customer experiences, emphasizing product knowledge, upselling techniques, and building customer loyalty.
Monitor customer feedback and implement improvements to enhance overall customer satisfaction.
Sales and Revenue Generation:
Drive sales and achieve targets by analyzing sales reports, identifying trends, and implementing strategies to maximize store profitability.
Develop and execute promotional activities, seasonal campaigns, and strategies to increase customer traffic and average transaction value.
Monitor and control expensesand inventory shrinkage, to meet or exceed sales and budgeted financial objectives.
Requirements
Interested candidates should possess a Bachelor’s Degree/HND/OND in relevant fields with 2- 7years work experience.
Ability to drive and possession of a valid drivers license is a pre-requisite.