First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
The Bank has been named “The Best Bank Brand in Nigeria” four times in a row – 2011, 2012, 2013, 2014 – by the globally renowned “The Banker Magazine” of the Financial Times Group; and “Most Innovative Bank in Africa” in the EMEA Finance African Banking Awards 2014. FirstBank’s brand purpose is to always put its customers, partners and all stakeholders at the heart of its business, even as it is poised to standardise customer experience and excellence in financial solutions across Sub Saharan Africa, in consonance with its brand vision “To be the partner of first choice in building your future”. Our brand promise is to always deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on FirstBank’s inherent values of passion, partnership and people, to position our customers first in every respect.JOB OBJECTIVE(S)
To ensure overall handling of customers with regards to customer care, E-business products, account opening and maintenance to account holders, and customers (both existing and prospective) of the bank while ensuring timely/exceptional service delivery and customer delight.
DUTIES & RESPONSIBILITIES
Handling of account maintenance activities; freezing/unfreezing of account, placing lien, reactivation of dormant accounts.
Initiate the set-up of standing order.
Ensure prompt handling of customers’ enquiries and complaints.
Responsible for the Issuance and maintenance of all card products to eligible customers.
Ensure timely resolution of customers’ issues and promptly consult the Head, Non-Financial
Transactions for issues unable to handle or resolve.
Initiate and set up of Alert, Online and Mobile Banking services.
Initiate linking / hot listing and blocking / unblocking of debit cards.
Ensure prompt account opening and closing; opening of all accounts and Domiciliary Accounts.
Ensures proper modification of customer account information on request.
Initiate probate in accordance with customer mandate and relevant law.
Prompt verification and upload of scanned documents on IBPS and ensure timely capturing of cheque confirmation details.
Initiate requests on Template Generator for Confirmation Letters and Letters of reference.
Ensure timely rendering of reports and issuance of adhoc statement of account.
Responsible for stopping of payments.
Perform all other duties as assigned by the Head, Branch Services.
JOB REQUIREMENTS
Education
Minimum Education: First Degree in any discipline
Experience
Minimum experience – One year Branch Operations and Services experience on full-time employment