Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies
Job Summary
We are seeking an experienced and dynamic Business Operations Manager to lead our Sales and Operations team in our Lagos office.
This role is critical in driving the achievement of sales targets for both our mature products and new products imported to the country, managing the day-to-day operations, and ensuring the seamless integration and performance of new business lines in the market.
The ideal candidate should possess strong leadership skills, a strategic mindset, and a proven track record in sales and operations management.
Key Responsibilities
Sales Management:
Develop and execute strategies to achieve sales targets the company’s new product line.
Manage the market research on various products that might be introduced to the Nigeria market, make detailed analysis, and create market entry strategies.
Lead and provide guidance to the sales team to develop sales and distribution channels.
Monitor market trends, competitor activities, and customer needs to identify growth opportunities.
Drive sales initiatives and campaigns to boost product visibility and market share.
Analyze sales data and provide regular performance reports to senior management.
Operations Management:
Oversee daily operations to ensure efficiency, quality, and cost-effectiveness.
Manage levels, distribution logistics, and supply chain activities to meet customer demands.
Collaborate with cross-functional teams (e.g., sales and marketing, documentation and logistics, finance) to streamline operations.
Ensure compliance with local regulations and company policies.
Team Leadership:
Recruit, train, and develop a high-performing sales and operations team.
Set clear goals and performance expectations, providing regular feedback and coaching.
Foster a collaborative and results-driven work environment.
Implement training programs to enhance team skills and knowledge, particularly in relation to new product lines.
New Product Integration:
Lead the introduction and market integration of new products being imported to the country.
Coordinate with Head office and local teams to ensure successful product launches.
Develop and execute go-to-market strategies, including pricing, positioning, and distribution plans.
Customer Relationship Management:
Build and maintain strong relationships with key customers, distributors, and partners.
Address customer inquiries and concerns promptly and effectively.
Gather customer feedback and insights to improve products and services.
Qualifications
Education:
Bachelor’s degree in science and Engineering, Industrial Automation, Business Administration, Sales, Operations Management, or a related field.
An MBA or equivalent is a plus.
Experience:
Minimum of 7-10 years of experience in sales and operations management, preferably in industrial equipment, industrial chemicals, automobile and machinery, spare parts and tyres.
Proven experience in managing sales teams and achieving sales targets.
Experience with product launches and market entry strategies is highly desirable.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Strategic thinker with strong business acumen.
Proficient in using CRM and ERP systems.
Ability to analyze data and make informed decisions.
Personal Attributes:
Results-oriented with a focus on achieving goals.
Ability to work under pressure and manage multiple priorities.
Adaptable and open to change, with a continuous improvement mindset.
Strong ethical standards and integrity.
Working Conditions:
This role may require occasional travel within the country and to regional/global headquarters.
Flexibility in working hours may be required to meet business needs.