Fiber means better, faster Internet
Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!Job Objective
Onboarding responsibility is to make sure customer installation is completed within the SLA to align with the organization’s goals for customer satisfaction and service excellence.
Responsiblities
Supervision of agents in your team to ensure the SLAs of tickets in onboarding vendor buckets are met ensuring tickets in the refund and relocation buckets are treated
Supervision of agents to ensure ticket SLA are met for various aspects of onboarding, follow up with tech team to ensure router deployment SLAs are being met
Ensuring follow up and closure of aging tickets, checking onboarding pipelines daily to ensure they are being worked on by the agents
Ensuring agents follow up with vendors for installations to meet required
Manual reconnection and addition of lost days for relocation.
Competencies
Functional / Technical Competencies:
Scheduling skills to assign tasks to vendors.
Customer management.
Good use of Microsoft packages.
General Competencies:
Effective communication and documentation skills
Problem solving skills and ability to work under pressure.
Behavioural Competencies:
Listening skills
Critical thinking and analytical abilities
Paying attention to details.
Strong interpersonal relationship skills.