Black Hill Hospitality is a hospitality management agency that offers recruitment and other range of services.Our client is seeking for a passionate and dedicated Customer Service Representative with experience in the hospitality industry to join their team and help maintain high standards of service.
Key Responsibilities:
Provide outstanding customer service to guests, ensuring their needs are met promptly and effectively.
Respond to inquiries via phone, email, and in-person, addressing questions about our services, amenities, and local attractions.
Handle reservations, cancellations, and modifications with accuracy and attention to detail.
Collaborate with other departments to ensure a seamless guest experience.
Resolve guest complaints and issues in a professional manner, striving for complete satisfaction.
Maintain up-to-date knowledge of hotel services and local events to offer informed recommendations.
Qualifications:
Previous experience as a customer service representative in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a positive attitude.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in [relevant software or tools, e.g., reservation systems, Microsoft Office].