The LSG Group is the world’s largest provider of onboard services. It has presence in 211 airports in 50 countries. In 2018, the companies belonging to the LSG Group achieved consolidated revenues of approximately € 3.0 billion.Job Description
The Lounge Manager reports to the General Manager.
You will be responsible for ensuring a smooth day-today running of the lounge, ensuring that high quality service is delivered to customers.
Roles and Responsibilities
Supervises the day-to-day activities of lounge staff.
Ensure all staff are properly trained according to airline standards.
Provide efficient leadership and training for the lounge team in line with LSG values, ensuring world class guest service is provided in all functions.
Ability to partner with cross-functional departments when needed.
Ensure all Lounge employees comply with Airport regulations and requirements.
Accountable for all compliances within the lounge, including health and safety compliances.
Complete routine maintenance to ensure Lounge brand standards are maintained.
Ensure necessary equipment is working and standards are met.
Follow all service flow and SOPs and ensure adherence by all team members.
Responsibility for both front of house and catering elements as business demands require.
Accountability of the catering element, menus, and food quality.
Work with a selected lounge chef as needed to create new menu options to be offered in the lounge.
Ensure all food products meet desired product specifications, standards according to LSG standards.
Overseeing the ordering of all food and consumables.
Develop and implement action plans to improve results.
Monitors and manages the operational results of the lounge to recommend strategies that will maximize passengers’ satisfaction.
Ensure lounge is properly staffed.
Ensure all health and safety, and food and safety legislation is adhered to.
Leading, motivating developing and directing the lounge team to maximize efficiency in customer service.
Creating an environment where constant improvement is actively encouraged and recognized.
Ensure an exceptional level of food display, service, ambience and overall passengers’ satisfaction.
Monitors passengers’ interactions to ensure proper training of all lounge staff.
Upholds operation standards policies, work policies, and training programs.
Completing weekly/monthly reports and providing regular updates in coordination with the Finance Manager.
Completing monthly stock take.
Maintain, order, and control the stock of consumable items within the budget.
Ensure all food products met desired product specifications and standards according to LSG standards.
Qualification
Interested candidates should possess a Bachelor’s Degree.