Smartflow Technologies Limited is Nigeria’s foremost Flow and Level Automation company, delivering premium and yet cost-effective solutions to clients with unparalleled professionalism and skill. In addition to being an engineering focused organization, Smartflow Technologies is involved in the supply, installation and support of fuelling systems and equipment, including but not limited to Pumps and Dispensers.
Since its inception in 2009, Smartflow Technologies has deployed solutions and systems for nearly 30 clients in various industries, ranging from Agriculture, Banking, Cement, Food & Beverages, Logistics, Oil & Gas and Transportation among other thriving sectors of the economyJob Description
A Support Technician, or pump team supervisor also known as a Technical Support Specialist, provides assistance and resolution to customers or internal teams with technical issues or problems. Their primary goal is to ensure timely and effective support, ensuring minimal disruption to operations or services working with the team leads.
Key responsibilities:
Installation and maintenance of retail filling station equipment.
Identify and resolve technical issues, using diagnostic techniques and tools.
Respond to customer inquiries, providing clear explanations and solutions.
Resolve technical problems, escalating complex issues to senior technicians or experts.
Maintain accurate records of issues, solutions, and customer interactions.
Contribute to and update the knowledge base, sharing expertise with the team.
Work with internal teams, such as development, sales, or marketing, to resolve technical issues.
Participate in training and development to stay up-to-date with new technologies and products.
Perform routine maintenance tasks to prevent future technical issues.
Timely and appropriate reporting of these activities to the supervisor
Inter-phasing with the team leads and the head of unit.
Qualifications
OND/HND/B.Sc. in Mechanical or Electrical engineering or related field
Minimum of 5years experience
Must have excellent communication skill
High cognitive & organizational skills.
Problem-solving skills
Proficiency in Microsoft applications including Word, Excel and PowerPoint.
Good knowledge of related Health and Safety Standards.