Our vision is to be a front-line pharmaceutical services company of African origin; making quality, affordable life enhancing products, available to all in need and creating value for our stakeholders.
Our mission is anchored on a team of well trained and highly motivated professionals in healthcare delivery, aimed at achieving maximum customer satisfaction.DescriptionÂ
Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Generating sign ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed
Required Skills and Qualifications
Three years of experience in IT
Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
Excellent interpersonal skills
Ability to maintain confidentiality of company information
Preferred Skills and Qualifications:
Bachelor’s Degree (or equivalent) in Computer Science
Project management experience
Professional certification