Edgewood consulting is a management consulting and talent development firm registered in Nigeria to provide cutting – edge and value – added advisory, performance improvement, learning improvement, human resources management, restructuring turnaround management and market development research services.Job Summary
As a Relationship Officer, you will have the opportunity to engage with clients, build lasting relationships, and provide tailored solutions to meet their needs.
Responsibilities
To maintain strategic client relationships for the allocated sector clients to enable improved Company profitability, market share and competitive positioning.
Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win win outcomes
Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
Anticipate consequences and adapts problem solving based on continual feedback
Act speedily to resolve problems queries and complaints
Adapt communication styles to meet the needs of different audiences
Make cold calls in order to originate business to grow the portfolio
Manage escalated unresolved client issues
Manage complex relationships within support areas to ensure best outcome for both the client and theOrganization
Understand the alignment of Company and Business
Stay relevant and up-to-date with legislation, new developments etc
Take ownership and accountability for tasks and activities and demonstrate effective self-management
Maintain a positive attitude and respond openly to feedback
Handle stress in ways that do not negatively impact others
Manage the development of client relationships by implementing and improving tactics that recognizeclient life-cycle, satisfaction and retention, including the co-ordination and deployment of specialist product and strategy partners to client as required.