Olam International was established in 1989 with 1 product in 1 country, trading cashew from Nigeria into India. Today we are a leading agri-business operating from seed to shelf in 65 countries, supplying food and industrial raw materials to over 13,800 customers worldwide. Our team of 23,000 employees has built a leadership position in many businesses including cocoa, coffee, cashew, rice and cotton. We have 44 different products across 16 platforms.
Olam is committed to responsible growth, and believes that it is only by doing business in a sustainable way that long-term value for all stakeholders can be delivered. Olam is revolutionising seed to shelf supply chains through the Olam Sustainability Standard. Each step of Olam’s value chain is being examined to identify and implement measures to sustainably deliver products across all of its geographies by 2020.
Olam’s initiatives in rural communities are one aspect of this, and in 2010 The Olam Livelihood Charter (OLC) was launched to set a benchmark for projects that incorporate all eight charter Principles of finance, improved yield, labour practices, market access, quality, traceability, social investment and environmental impact. Today we manage 30 OLC initiatives and another 160 beyond the programme, from rural electrification and water facilities to building health centres and schools.Job Description
At Olam, we are looking for a highly diligent individual who specializes in quality to understand customer expectation and translate them into company quality norms. The individual will play a key role in outlining quality standards and developing quality control processes. The incumbent will ensure compliance to quality norms, policies, and procedures of the company. The objective is to cultivate a culture of consistent quality with zero defect in collaboration with all stakeholders by continually developing, planning and implementing quality systems & processes and training of plant personnel.
Strategic Effectiveness
Develop, plan and implement quality systems to meet food safety standards in line with GFSI guidelines.
Build control systems to comply with food safety requirements including PRPs. Design and deploy audit processes (factory, market, warehouse, etc.).
Conducting root cause analysis for deviations. Develop and implement a corrective action plan where needed. Regularly review compliance status for all quality-related observations and lead the process of sharing views with all stakeholders for implementation/closure of the open audit points.
Continuously improve quality awareness and standards including sensory evaluation of raw materials, intermediates, and finished goods.
Closely interact with other functions including R&D, manufacturing, and sourcing to effectively collaborate and seek their inputs on improvement/development of quality systems and processes.
Setup, maintain and operate laboratory to meet all requirements of testing of incoming, in-process and finished goods consistently.
Coordination with external laboratories and external calibration agencies for all other testing requirements.
Support improvement programs on vendor quality.
Operational Effectiveness
Develop and train the team to improve the effectiveness of the implementation of best practices in all areas of work.
Identify learning needs of team members and personnel critical to food safety to enhance skills.
Develop and maintain a motivated team.
Plan and conduct training for all plant personnel on food safety and personal hygiene.
Classify and process consumer feedback through interaction with customers and stakeholders.
Advice immediate/short/long term action plan through the internal web-based systems to address customer issues promptly and maintain excellent customer satisfaction ratings.
Assist in the investigation of quality-related matters, including coordination with other stakeholders and vendors.
Review and report compliance status for identified risks.
Report and track all business risk related to quality non-conformances and escalations.
Report to all concerned stakeholders on business risk in this area.
Liaison with statutory, regulatory and government agencies.
Assist in commissioning and start-up of new projects and conduct IQ, OQ, PQ for new equipment installations.
Validate quality aspects during scale-up trials including travel test and share trial reports to all stakeholders to ensure that all new products are developed and scaled up to meet quality norms.
Develop new ways of working that would be cost-effective and be within the budget and quality requirements.
Develop appropriate tracking mechanism to report progress on a daily/weekly/fortnightly /monthly/quarterly and annualized basis on outcomes of the implementation of quality plans.
Requirements
Shall have sound knowledge of Quality & Food Safety Standards (FSSC 22000).
Shall have proven record of writing Quality Manuals, Policies, Procedures, Development of metrics, Monitoring and improvement of metrics, resolution of complaints through RCA, CCA, etc.,
Must be assertive in terms of compliance to laid down protocols.
Shall possess good working knowledge in Quality and Food Safety System auditing.
Must possess ability to clearly communicate with all stakeholders.
Must have good analytical skills.
Shall possess good working knowledge on Excel and presentation skills.
Regulatory knowledge would be an added advantage.
A masters degree in Food Technology or an M. Sc. In Food Science.
At least years of experience in the food industry.