Lendsqr is making sure that Nigerians assess loans at the time of their need by helping lenders reach these borrowers at scale.
Our LaaS (lending-as-Service) provides lenders with cloud technology, data, and native integrations that help lenders lend securely, cost effectively, sustainably and ethically. We also provide the expertise required for navigating the required technology and uniquely designed solutions suited to lenders’ needs.
The Lendsqr Person is smart, relentless, curious; has the capacity for independent and big-picture thinking and is able to challenge norms.
Those who choose to run with us, join us on our journey to innovate affordable credit for all.
Lendsqr is currently in the process of establishing itself in various countries. However at the moment, whilst we work remotely, we are only able to hire employees resident in Nigeria to ensure effective employee management.
Responsibilities
Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
Collaborates with the product development team to identify and resolve product-related issues and bugs.
Monitors and analyzes systems in place to provide proactive support.
Provides relevant documentation and report on issues that have been escalated to customers.
Monitors and analyzes product usage data to identify trends and opportunities for improvement.
Develops and maintains product documentation, including manuals, user guides, and training materials.
Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
Contributes to the development and implementation of product support strategies and best practices.
Requirements
Minimum of 2:1 degree in engineering or any other relevant field
1 year of work experience as a customer support rep, product manager, product specialist, or any other associated field.
Competencies/Skills
Great analytical and problem-solving skills
Great interpersonal skills
Great verbal and written communication skills
Must be detail-oriented and a quick learner
Good knowledge of fintech and technical products
Compensation Structure
Base pay
Incentive pay
Internet data reimbursement
Other company benefits as defined by policy