EXCEL AND GRACE CONSULTING is a key player in financial & business consulting; providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.
EXCEL & GRACE is a wholly indigenous (Nigerian) and privately owned company registered as an enterprise in 2000 and incorporated in 2004 under the companies and allied matters decree of Nigeria, 1968.
With our core values which we constantly pursue to substantiate, we believe that our clients operate on a continuum of policies and procedures which constantly shape the outcome of their overall objective. This is why we don’t just take up a client and suggest according to perceived solutions; BUT rather we undertake a thorough study of who they are, their compositions and the environment they operate in before proffering a solution. We do this painstakingly, knowing that no two organizations are exactly the same even if they operate within the same industry or environment.
This is why in the last 10 years of our reasonable exposure in consulting, we have engaged professionalism and consistently maintain high standards in our operations. We have over time helped businesses explore opportunities, manage and sustain growth with good returns.Job Summary
A Phone Handler is responsible for managing incoming and outgoing calls, providing excellent customer service, and efficiently handling inquiries and requests.
This role is crucial in maintaining positive customer relationships and ensuring smooth operations.
Key Responsibilities
Promptly answer incoming calls, greeting callers professionally and courteously.
Efficiently handle customer inquiries, complaints, and requests, providing accurate and timely information.
Troubleshoot customer issues and resolve them effectively, escalating complex issues to appropriate team members.
Accurately record and update customer information and call logs in relevant systems.
Make outbound calls as needed, such as follow-up calls, sales calls, or survey calls.
Transfer calls to the appropriate departments or individuals as necessary.
Accurately take and deliver messages to the intended recipients.
Follow established callprocedures and protocols to ensure consistency and efficiency.
Build and maintain positive relationships with customers through effective communication and problem-solving.
Handle customer information with confidentiality and adhere to data privacy regulations.
Manage the business social media page.
Qualifications
Strong verbal and written communication skills to effectively interact with customers.
The ability to listen attentively to customer concerns and questions.
The ability to think critically and find solutions to customer problems.
The ability to build rapport and maintain positive relationships with customers.
Proficiency in using computer systems, including customer relationship management (CRM) software.
Ability to manage social media page
The ability to accurately record and update information.
The ability to prioritize tasks and manage time effectively.
The ability to adapt to changing situations and priorities.
A positive and can-do attitude.
Ability to work remotely with little or no supervision.