SEPTAGUS CONSULTING NIG. LTD is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients. As a wholly owned Nigeria HR consulting enterprise, we have distinguished ourselves by ensuring efficient and unique deliveries which mostly surpasses the expectations of our numerous clients. Our maintenance of high level professionalism reveals our broad and reckoned insight on how best to achieve optimal human resource outcomesJob Overview
We are seeking a dedicated and enthusiastic Contact Center Agent to join our team.
The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
Handle a large volume of inbound and outbound calls efficiently and professionally.
Follow established communication scripts while also being able to adapt to unique customer situations.
Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
Maintain accurate records of all interactions in the call center database.
Build sustainable relationships with customers by engaging them and taking extra steps to ensure their satisfaction.
Meet personal and team qualitative and quantitative performance targets.
Participate in ongoing training sessions to enhance product knowledge and improve service delivery.
Required Skills and Qualifications
Candidates should possess a Bachelor’s Degree or equivalent
High school diploma or equivalent; further education is a plus.
Previous experience in a customer support role or call center environment preferred.
Strong verbal communication skills with an emphasis on active listening.
Ability to multitask, prioritize effectively, and manage time efficiently.
Familiarity with CRM systems is advantageous.