WEETA Nigeria Limited is a player in the hospitality industry in Abuja.Our client, a distinguished 4-star hotel in Abuja, seeks to appoint an experienced Hotel Operations Manager.
*Core Responsibilities:*
Oversee daily hotel operations, maximizing financial performance and guest satisfaction.
Ensure compliance with Standard Operating Procedures (S.O.P.s) across all departments through regular operational checks.
Utilize interpersonal skills to lead staff and make informed financial decisions to achieve profit and revenue objectives.
Monitor monthly financial forecasts for rooms, food, and beverage services.
Coordinate all hotel departments to ensure seamless operations.
Address and resolve guest complaints promptly.
Undertake additional responsibilities as assigned by the General Manager
*Food and Beverage Management:*
Assist the Food and Beverage Manager in overseeing operations and service planning.
Conduct inspections of food and beverage stock to maintain quality.
*Front Office Operations:*
Create staff rosters and ensure follow-up on guest inquiries.
Foster a positive work environment and monitor service quality.
Personally attend to VIP guests, ensuring personalized service.
*Housekeeping Oversight:*
Supervise housekeeping to ensure compliance with service standards.
Inspect rooms and collaborate with the housekeeping manager for readiness before check-in.
*Note*
Applicants must reside within the Central Business District, Lugbe, or the Airport Road areas of Abuja.