Oxygen X Finance Company Limited Plc is a credit company backed by one of Africa’s largest Banking Groups, with a goal to build Africa’s largest consumer and SME lender. We aim to build the most accessible, convenient, digital credit solutions on the continent. We take our mission and our user’s challenges extremely seriously and are seeking brilliant, innovative, self-starters to join us on our journey.The Position
The SME Sales Agent will report to the SME Team Lead and have overall responsibility for driving SME sales and expanding the customer base by visiting potential clients in person.
This role involves building strong relationships, understanding customer needs, and presenting suitable products or services.
The SME Agent will work closely with the SME Team Lead to achieve sales targets and contribute to the overall growth of the company.
Responsibilities
In this role, you will:
Meet required financial targets/sales budgets MOM.
Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
Provide correct and complete information to customers on the organization’s products and services.
Convert potential customers into sales. – Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.
Maintain customer satisfaction ratings based on set standards/criteria.
Ensure correct and complete documentation of customer interactions according to standard operating procedures.
Collaborate with others to achieve organization and unit objectives.
Strict adherence to company guidelines, policies, procedures, and processes.
Maintain business core values; be a person of discipline, integrity, empathetic, and excellence.
Requirements
We are looking for people with:
A Bachelor’s Degree from an accredited university
Minimum of 2 years of experience in SME banking or lending.
Experience working in fintech, MFB and or a commercial bank
High-energy, creative thinking and a demonstrated history of driving results
High level of attention to detail
A Collaborative mindset, excellent communication and presentation skills