Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).
Key Responsibilities
Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).
Customer service and ordering fulfillment
Assist with inventory management
Ensure all documents are properly filed and daily reports at sent to management
Ensuring the Bakery environment is clean at all times
Identify customer’s needs and respond proactively to concerns
Preserve excellent levels of internal and external customer service
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions and transactions.
Resolve complaints efficiently, ensuring customer satisfaction.
Collaborate with other departments to address customer needs and improve service delivery.
Qualifications and Skills
High School Diploma or equivalent (Bachelor’s Degree preferred).
Excellent communication and interpersonal skills.
Strong problem-solving and multitasking abilities.
Proficiency in using CRM software and Microsoft Office Suite.
Prior experience in customer service or a related field is an advantage.