Eden Oasis is Nigeria’s largest commercial and residential real estate sales organization. Our main areas of work are domestic and commercial property sales and purchases. With the years of experience in Nigerian real estate, we are the market leaders around for lifestyle and investment buyers. We are committed to earning customers for life by communication, honesty and safeguarding the interests of all parties.Description
We are seeking an experienced and professional Front Desk Personnel to join our team. This is a critical role that requires excellent interpersonal and organizational skills to ensure the smooth functioning of our office.
The selected candidate will be expected to resume by February 3, 2025.
Roles and Responsibilities
Reception Management:
Welcome and attend to clients and visitors professionally and warmly.
Maintain a clean, organized, and inviting reception area at all times.
Communication Handling:
Answer and direct phone calls, emails, and inquiries promptly and professionally.
Manage appointment schedules and coordinate meetings for staff and clients.
Administrative Support:
Maintain and update records of visitors, appointments, and correspondence.
Assist in organizing and managing documents, files, and office supplies.
Provide administrative support to other departments as required.
Customer Service Excellence:
Address client queries effectively, ensuring satisfaction and a positive experience.
Utilize our CRM system to maintain and update client information as well as track the progress of property transactions.
Send reminders and updates to clients.
Act as the first point of contact for resolving minor issues or escalating concerns to relevant departments.
Office Coordination:
Ensure the reception area is equipped with necessary materials and resources.
Monitor and manage front desk supplies, ensuring timely replenishment.
Requirements
Qualification and Experience:
Interested candidates should possess a Bachelor’s Degree
Proven experience as a Front Desk Officer or in a similar customer-facing role is mandatory.
Skills:
Exceptional verbal and written communication skills.
Exceptional interpersonal and organizational abilities.
Ability to multitask, prioritize responsibilities, and handle pressure effectively.
Proficiency:
Competence in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant tools.
Professionalism:
A friendly, approachable demeanor with a polished appearance.
Punctual, reliable, and dedicated to providing outstanding service.