FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Job Summary

Are you an eloquent, mature, and customer-focused professional? Do you excel in building relationships and creating memorable guest experiences?
We are seeking a dynamic Customer Care Representative to join our team. If you’re driven by customer satisfaction and passionate about hospitality, this role is perfect for you!

Key Responsibilities

Reservations: Handle customer reservations efficiently and accurately, ensuring a seamless booking process.
Inquiries: Respond promptly to customer inquiries via phone, email, and in person, providing detailed and helpful information about our services.
Upselling: Identify opportunities to upsell services, packages, or products to enhance guest experiences and increase revenue.
Feedback Management: Collect and document customer feedback, addressing concerns professionally and escalating issues when necessary.
Guest Relations: Foster positive relationships with customers, creating a welcoming and memorable experience for every guest.
Customer Satisfaction: Monitor and ensure a high level of customer satisfaction by addressing needs and resolving issues swiftly.
Coordination: Collaborate with other departments to ensure customer needs are met and their expectations are exceeded.
Reporting: Maintain records of reservations, inquiries, and customer feedback for reporting and improvement purposes.

Key Requirements

Proven experience in customer care, guest relations, or a similar role, preferably in the hospitality industry.
Strong communication skills with a clear, eloquent, and professional demeanor.
A customer-centric mindset with a passion for delivering outstanding service.
Mature, approachable, and confident personality to engage with diverse customers.
Ability to upsell effectively and handle objections with professionalism.
Excellent organizational and multitasking skills to manage reservations, inquiries, and feedback simultaneously.
Proficiency in using reservation and customer relationship management (CRM) systems is a plus.
Flexibility to work shifts, including evenings, weekends, and holidays as needed.
Candidates should possess an HND / B.Sc Degree with 2-5 years experience.

Written by

9jabook

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FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, ensuring their satisfaction and delivering exceptional service.

Key Responsibilities:

Greet and assist customers in a friendly and professional manner.
Address customer inquiries and concerns via phone, email, or in person.
Provide detailed information about products, services, and menu items.
Handle orders, payments, and resolve customer complaints effectively.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to ensure seamless service delivery.
Uphold cleanliness and organization in the customer service area.
Proactively identify opportunities to enhance customer experiences.

Qualifications:

High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
Proven experience in a customer-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a positive attitude.
Ability to work in a fast-paced environment and multitask effectively.
Proficiency in using POS systems and basic computer applications.
Flexibility to work varying shifts, including evenings, weekends, and holidays.

Written by

9jabook

Join to follow writers

FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Work Mode: On-site, 6 days a week with one day off

Key Responsibilities

Customer Support: Respond promptly to customer inquiries via phone, email, chat, or in person.
Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently.
Product Knowledge: Stay updated on products, services, and company policies to provide accurate information.
Feedback Handling: Record and escalate customer feedback and complaints for continuous improvement.
Relationship Building: Foster trust and build long-term relationships with customers.
Record Keeping: Document all interactions and transactions in the customer relationship management (CRM) system.

Qualifications and Skills

Education: High School Diploma or equivalent; a degree in a related field is a plus.
Experience: 1-2 years of customer service experience preferred but not required.
Technical Skills: Proficient in MS Office and CRM tools.
Soft Skills: Excellent communication, active listening, and problem-solving skills.
Attributes: Patient, empathetic, and able to work in a fast-paced environment.

Key Performance Indicators (KPIs)

Response time to customer inquiries.
First contact resolution rate.
Customer satisfaction scores (CSAT).
Adherence to service level agreements (SLAs).

What We Offer

HMO
Subsidised staff meal
13th Month
A supportive and collaborative team culture.

Job Type: Full-time

Pay: ₦80,000.00 – ₦105,000.00 per month

Ability to commute/relocate:

Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Education:

National Diploma (Required)

Experience:

Customer Service: 1 year (Required)

Written by

9jabook

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