OptiHuman Consulting Ltd is an HR consulting company that provides targeted recruitment, manpower planning, HR department set-up, policies development and background-check services across various industries.Job Summary
As a Cargo Manager, you will be expected to coordinate and plan the activities of the department in line with the company’s procedures.
Specific Responsibilities
Identify and implement process improvement.
Ensure SOPs are reviewed and implemented by the team.
Act as customer champion by managing the communication with clients, thus ensuring currency and relevant awareness of customer needs and expectations, committed performance standards, satisfaction levels, risks and opportunities
Liaise with Ground Handling Companies, Airlines, and Government agencies involved in the air cargo industry.
Ensure pricing initiatives are current and following market trends and requirements of the highly competitive environment.
Initiate and drive development of specific products and/or innovations requested by customers and/or evolving within the industry
Carry out all administrative activities within the organization
Ensure proper documentation is filed and kept (online and offline)
Prepare and/or update activity trackers for all cargo related activities
Prepare weekly activity/update reports
Carry out any other additional related duties as assigned.
Qualifications and Requirements
Minimum of Bachelor’s Degree in Business Administration or a related field. A Master’s degree in Business Administration, or a related field is an added advantage
Must possess professional qualifications/certifications (IATA DGR/ CARGO)
At least 8 years professional experience in Air Cargo Operation and 4years’ experience in a Leadership role.
Sound knowledge of IATA Cargo Handling Procedures and ability to train and transfer knowledge to team members
Proven track record in managing logistics/cargoregulatory compliance and practices.
Organizational, leadership and planning skills
Attention to detail and time management skills with the ability to meet deadlines
Communication and interpersonal skills.
Strong team-building and mentorship capabilities.
Strategic thinking with a problem-solving mindset.