MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.
Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi-cultural knowledge and global delivery resource – whenever required.
MacTay’s approach is to work together in partnership with our clients, we aim to be in it for the long term but firmly believe that partnerships are created by ensuring that our clients are able to develop the capability to sustain and drive solutions we co create with them.
We always have an ‘exit strategy’ – ways to provide our clients with the opportunity to pick up the solution and run with it themselves, while making ourselves available anytime we are invited for advice. It is precisely this approach which has led to some clients choosing to work with us for many years, knowing that we are there to support them in their chosen journey.Job Summary
Our client is looking to hire a Front Desk Officer to provide high level of excellent customer service support to ensure customer satisfaction.
Main Duties
Manage incoming and outgoing mails, packages and deliveries and route to the appropriate department.
Answer and direct calls to the appropriate department or staff member.
Maintain a clean and organized front desk area and board room.
Maintaining a positive, empathetic and professional attitude toward Customers at all times.
Keeping records of customer interactions, transactions, comments and complaints.
Assist with administrative tasks as needed, such as data entry, filing and document preparation.
Schedule appointments and meetings for staff members.
Ensure customer satisfaction and provide professional customer support at all times.
Build sustainable relationships and trust with external and internal customers.
Liaise with customer support on fault resolutions and customer account reconciliation.
Manage the organization website chat bot or other inquiry.
Manage the social media of the organization.
Manage the delivery of parcel/order.
Follow communication procedures, guidelines and policies.
Any other tasks assigned to you by the Management.
Personal Qualities & Qualifications
Degree holder in Mass Communication, English or related discipline from a reputable higher institution.
Must have at least 3 year cognate experience in Front Office Management.
Excellent writing skills.
Computer proficiency with knowledge of Microsoft Office.
Soft Skills:
Commanding personality to handle stressful situations with ease.
Ability to multitask and prioritize tasks effectively.
Problem-solving skills.
Ability to communicate effectively.
A highly effective individual who has an absolute eye for detail and is focused on improving
business performance.
Service and process knowledge.
Friendly attitude.
Strong time management.
Must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.