Femab Properties Limited is a Limited Liability Company incorporated under the Nigerian Companies and Allied Matters Act, Laws of the Federation of Nigeria (LFN) 1990 (as amended) with RC No: 395118.
Femab is engaged in all aspects of Real Estate Consultancy and Development including Civil Engineering Construction, Property Management, Property Sales and lettings and Estate Development.
Femab commenced operations in 1994 as an enterprise under the name Femab Global ventures. The business of the enterprise grew very quickly and very large and to accommodate its success, Femab Properties Limited (Femab) was incorporated as a Limited Liability Company in the year 2000.Job Summary
We are looking for a friendly, efficient, and detail-oriented Front Desk Officer to manage our front desk operations, provide exceptional customer service, and ensure a warm welcome to our clients and guests.
Key Responsibilities
Reception and Welcoming: Welcome clients and visitors, and provide a professional and friendly first impression.
Communication: Answer and direct phone calls, respond to emails and messages, and communicate with clients, guests, and team members.
Administrative Tasks: Perform administrative tasks, such as data entry, filing, and record-keeping.
Customer Service: Provide exceptional customer service, responding to queries, resolving issues, and ensuring client satisfaction.
Security and Access Control: Monitor and control access to the inner offices.
Ensure the front desk area is clean and organized.
Requirements
Minimum Qualification: At least a Bachelor’s Degree in Business Administration, Marketing, Social Sciences or any related field
Proficiency in CRM software and Microsoft Office applications.
Experience: 3-5 years of experience in a front desk or customer service role, preferably in a real estate company or related organizations.
Skills:
Excellent communication, interpersonal, and customer service skills.
Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook.
Familiarity with customer relationship management (CRM) software and other administrative systems.
Personal Qualities:
Friendly, approachable, and professional demeanor.
Ability to maintain confidentiality and handle sensitive information.
Strong organizational and time management skills.
What We Offer
Competitive Salary: A competitive salary and benefits package.
Opportunities for Growth: Opportunities for career growth and professional development.
Collaborative Work Environment: A collaborative and dynamic work environment.
Recognition and Rewards: Recognition and rewards for outstanding performance.