Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Job Summary
We are seeking a proactive and customer-focused Executive – Shop Operations to oversee daily shop activities, ensure efficient customer service, and maintain business standards.
The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.
Key Responsibilities
Customer Interaction & Service Excellence:
Serve as the first point of contact for customers and ensure a positive shopping experience.
Address customer queries, requests, and concerns promptly, documenting and reporting them to management.
Maintain professional and cordial relations with customers to enhance business growth.
Exemplify excellent customer service through actions and initiatives.
Encourage a customer-centric culture within the team and ensure Customer Delight.
Shop Operations & Compliance:
Oversee stock and cash management at the shop to ensure accuracy and security.
Maintain shop premises and ensure service standards are not compromised.
Coordinate and implement solutions for operational issues affecting the shop.
Ensure all business processes and procedures are strictly followed.
Reporting & Performance Monitoring:
Prepare and submit Daily Operational Reports on time.
Track shop performance and suggest improvements to enhance efficiency.
Share best practices and improvisations with management for company-wide replication.
Team Collaboration & Leadership:
Motivate and guide colleagues to contribute towards an outstanding customer experience.
Work closely with different departments to resolve escalated customer issues.
Qualifications & Experience
Education: Graduate / Post Graduate
Experience: 1 – 2 years of experience in a similar role.