Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.Responsibilities
First-line contact, providing technical assistance to all walk-in customer at Shops
Assist in after-sales device setup, installation, and configuration processes for new subscribers
Create a positive customer experience
Assist/guide customers to handle different hardware and software applications as required
Perform diagnostics, troubleshooting, repairs and upgrades on all access devices
Liaise with device & terminals unit, for all hardware errors & related replacement cases
Document help desk tickets/resolutions, and maintain a defective device inventory list for the shop
Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Requirements
Proficient in WiFi WIMAX, LTE TORIP, WLAN, Ethernet, LAN, WAN, Device/network/level Troubleshoot Computers (OS & Application Level) Analytical, Internet and Tech savvy, Customer Focus Team Play
Relevant Industry Experience, been on the front end handling customers and team
HND/Graduate/Post Graduate in Electrical/Electronics.