SOSO CARE is a low-cost health insurance that aims to enable millions of Nigerians to access care across over 1000 hospitals nationwide. People can pay cash or use their recyclables like pet bottles as payment.Job Description
We are seeking a motivated and passionate Customer Care Lead to join our growing team.
The ideal candidate will have a deep understanding of the Insurance sector and have a strong desire to provide exceptional service to clients.
Responsibilities
Collaboration: Collaborate with relevant underwriters to create health insurance coverthat works for low income earners.
Policy Management: Handling the administration of insurance policies, including processing new policies, renewals, and cancellations.
Customer Service: Serving as a point of contact for policyholders, addressing their inquiries, concerns, and claims promptly and professionally.
Claims Processing: Managing the claims process, which may include verifying coverage, assessing claim validity, and coordinating payments to healthcare providers or policyholders.
Data Management: Maintaining accurate records of policies, claims, and customer information within the company’s database or software systems.
Qualifications
Relevant Degree in any discipline.
Problem-solving abilities: Ability to think critically and resolve customer issues quickly and effectively.
Patience and empathy: Handle customers’ frustrations or concerns with patience and understanding.
Technical proficiency: Comfort with using various software platforms, CRMs, and troubleshooting tools.
Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining quality.
Knowledge of customer service practices and principles.
Ability to handle stressful situations appropriately.