Guangzhou Automobile Group Co., Ltd (GAC MOTOR) is a Chinese automobile maker headquartered in Guangzhou in China. GAC MOTOR represents insisting on pursuing scientific development, enhancing the core competition, and achieving the sustainable development.
Since its establishment, the Trumpchi has been technologically on par with other global brands and developed based on top-notch European performance. GAC Motor not only has relationships with the global top ten automobile parts suppliers, but have also internalized Europe s advanced chassis and powertrain technology.
Especially in the safety performance, GAC MOTOR’s entire models got the 5 stars award in the C-NCAP test and beyond most of famous brands. Accordingly, GAC MOTOR is foremost in passive safety area.
Designed in Italy, built in world manufacture China, with its C-Class chassis and equipment, B-Class value and quality, and A-Class price, the Trumpchi will be extremely competitive in the global market.
With the global strategy of “Prudent action, holistic plan, steady growth, major breakthroughs,” GAC plans to establish distribution networks in 18 countries in 2014, covering each continent, and extend further to neighboring markets. In the Middle East, GAC MOTOR plans to establish networks in Kuwait, Saudi Arabia, and United Arab Emirates etc.; as well as in Russia and Ukraine of Eastern Europe; Chile, Peru, Colombia, Brazil and Argentina of South America; Algeria and Nigeria of Africa; and in the Southeast Asia and Central Asia are Thailand, Burma, and Cambodia etc.Job Summary:
We are seeking a highly organized and customer-oriented Aftersales Service Advisor to serve as the bridge between customers and our service team. This role involves providing professional consultation, coordinating vehicle servicing, and ensuring customer satisfaction throughout the aftersales process. The ideal candidate should have strong automotive knowledge, excellent communication skills, and a passion for delivering outstanding service.
Key Responsibilities:
Serve as the first point of contact for customers regarding vehicle servicing, repairs, and maintenance.
Accurately diagnose customer concerns and recommend appropriate service solutions.
Provide cost estimates and explain repair procedures, timelines, and warranties.
Coordinate with the service team to ensure timely and efficient vehicle servicing.
Keep customers updated on service progress and notify them of any changes or additional work required.
Handle customer inquiries, complaints, and concerns professionally, ensuring resolution and satisfaction.
Maintain accurate records of service requests, work orders, and customer interactions.
Promote aftersales services, service packages, and value-added products to enhance customer experience.
Collaborate with parts and inventory teams to ensure the availability of required components.
Ensure compliance with company policies, warranty guidelines, and safety standards.
Requirements
Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Business Administration, or a related field.
2–3 years of experience in automotive aftersales service, customer service, or a related role.
Strong knowledge of automotive repairs, maintenance, and service processes.
Excellent communication, interpersonal, and problem-solving skills.
Customer focused mindset with a commitment to providing exceptional service.
Ability to work under pressure, manage multiple service requests, and meet deadlines.
Proficiency in Microsoft Office and experience with automotive service management software is an advantage.
Strong organizational skills and attention to detail.