Project Growth champions remote flexibility, prioritizes employee well-being, fosters inclusivity, and cultivates a culture of continuous learning and innovation. All roles are remote unless it is explicitly stated otherwise. Join our global tech journey!Key Responsibilities
Manage and respond to customer inquiries via email, chat, and ticketing systems, ensuring timely and high-quality resolutions.
Resolve subscription, payment, and order fulfillment issues for end-customers across multiple restaurant partners.
Troubleshoot technical issues, escalating complex cases to internal teams when necessary.
Assist in transitioning to a new CX platform (e.g., ZenDesk, Intercom), ensuring a smooth migration of customer support operations.
Implement and support live chat functionality, helping define coverage hours and engagement strategies.
Track and analyze customer support metrics, providing insights to improve response times and service quality.
Maintain a deep understanding of the platform and services to provide accurate and helpful support.
What Success Looks Like
Quick and effective customer issue resolution.
Seamless implementation of live chat support.
Efficient transition to a new CX platform.
Improved customer experience, measured through support metrics and satisfaction ratings.
Key Qualifications & Skills
1+ years of experience in customer support, ideally in e-commerce, hospitality, SaaS, or subscription-based services.
Experience with FreshDesk, ZenDesk, Intercom, or similar customer support platforms.
Strong written and verbal communication skills, with professionalism and empathy.
Ability to problem-solve quickly, ensuring a positive customer experience.
Comfortable supporting multiple merchants simultaneously in a fast-paced environment.
Tech-savvy, with the ability to learn and adapt to new tools and systems.
Previous experience in hospitality, food & beverage, or a restaurant-adjacent industry is a plus.