Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.
The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.Duties / Responsibilities
Coordinate with dispatch for daily appointments for the installers
Coordinate the transportation of material and stage for installers to the customer’s’ premises.
Ensure 100% successfully completed job tickets as scheduled by the installers ยท Track job ticket status to close leads
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Approve additional installation material beyond standard kit or collection of additional installation payment from customer
Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
Reconcile inventory and accessories picked vs deployed by installers
Daily tracking of team members attendance in gate meeting and prospects logged requirement
Daily tracking of lead closure and installation fulfilment
Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
Provide Reports of Works done with the corresponding time sheet for daily submission.
Sign off return/ refund on failed customer acceptance of installation
Tracking job ticket status
Supervise completion of tasks within the allotted time frame for the installers
Responsible for onboarding and training the installers
Conduct performance Management of the installers
Requirements
Interested candidates should possess relevant qualifications with 3 – 5 years work experience.
Networks, Technical or electrical or equivalent qualification
Professional Qualification in Project Management Techniques
IT Literacy and business education, an added advantage
Able to operate in a performance driven organization
Strong troubleshooting abilities
Splicing and racking abilities
Managing multiple requests and complexities
Managing teams
Onboarding of new clients utilizing
Working in non-traditional spaces such as roofs or basements.
Hands-on experience installing and adjusting the equipment involved is preferred
Exposure to working in strenuous fields or environments
