The FoodCourt app lets you order from a curation of virtual restaurant brands & shops focused on the most popular food & convenience categories wherever you are in Africa. With FoodCourt, you don’t have to decide between Burgers, traditional Nigerian food, Chinese food or even liquor & snacks. You can order across brands & have everything delivered in a single order!Job Summary
As a Relationship Officer, you will be responsible for building and nurturing long-term relationships with clients to ensure satisfaction, retention, and business growth.
You will serve as the primary point of contact for clients, proactively attending to their needs, resolving concerns, and identifying opportunities for upselling or cross-selling.
Key Responsibilities
Manage and grow a portfolio of clients to achieve retention and revenue goals
Serve as a dedicated point of contact for client communication and support
Identify client needs and propose relevant solutions or services
Handle client inquiries, concerns, and complaints in a timely and professional manner
Schedule and conduct regular client check-ins and feedback sessions
Work closely with internal teams (sales, operations, customer service) to ensure client satisfaction
Monitor client activity and usage trends, and escalate issues when necessary
Maintain detailed client records, activity logs, and CRM updates
Support business development activities by referring new leads or upsell opportunities
Represent the brand professionally during meetings, presentations, and events
Requirements & Skills
Bachelor’s Degree in Business Administration, Marketing, Communications, or related field
1–3 years of experience in customer service, relationship management, or sales
Strong interpersonal and communication skills (verbal and written)
Excellent organizational and problem-solving skills
Proficiency in Microsoft Office and CRM tools
Ability to multitask and manage time effectively
A proactive, people-focused mindset and attention to detail
Preferred Qualities:
Prior experience in hospitality, and food services
Ability to work under pressure and meet client-related KPIs
