ICS Outsourcing is Nigeria’s pioneer Human Resource Outsourcing Company. We are on a mission to provide world-class human resource solutions, using experts while creating value for our shareholders and opportunities in the community. Our vision is to be the most valuable Business Support Solutions Partner to our Clients throughout Africa and beyond.Job Summary
The Control Room Officer monitors CCTV systems, radio communications, and other surveillance equipment to ensure security operations are running effectively.
This role involves quick response coordination, incident logging, and communication with field security personnel to maintain real-time situational awareness.
Key Responsibilities
Monitor CCTV cameras, alarm systems, CUG phones and radio communications to detect suspicious or unusual activities.
Coordinate and dispatch security personnel in response to emergencies or incidents.
Maintain detailed logs of shift activities, incident reports, and communication records.
Escalate critical issues to supervisors or law enforcement as needed.
Ensure control room equipment is functioning properly and report faults immediately.
Verify personnel attendance and ensure shift compliance across deployment locations.
Enforce operational procedures in line with company standards and policies.
Conduct Security Personnel Replacement Exercises Across Multiple Locations and Update Records in the Company Database.
Conduct a physical verification and assess the condition of CUG phones at each location, in conjunction with the Security Operations Department, and submit an accurate report.
Qualifications & Requirements
OND/NCE or equivalent qualification; additional certifications in security or surveillance are an advantage.
Minimum of 1 year experience in a similar role (preferably in a security firm).
Excellent attention to detail and situational awareness.
Strong communication and coordination skills.
Ability to work in shifts, including nights, weekends, and holidays.
Basic knowledge of CCTV and radio communication systems.
