Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
…additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall productivityJob Description
Our client is hiring a Group Head of Retail to drive the growth of its retail business across the ARM Group.
The role focuses on leading a digital-first strategy to attract and retain retail clients, owning the retail P&L, and ensuring seamless delivery across digital and traditional channels.
It also involves aligning strategies with trusteeship and stockbroking units while driving innovation, client engagement, and operational efficiency.
Key Responsibilities
Strategic Leadership: Develop and execute the retail business strategy focused on AUM growth, client expansion, and profitability.
P&L Ownership: Manage the retail asset management P&L, driving revenue and cost efficiency.
Digital Retail Focus: Lead a scalable, digital-first retail strategy to acquire and retain high volumes of retail clients.
Channel Management: Oversee both digital and physical sales teams, ensuring a seamless omni-channel client experience.
Operational Oversight: Manage end-to-end retail operations, improving efficiency, automation, and scalability.
Collaboration: Partner with trusteeship, stockbroking, product, marketing, and tech teams to deliver integrated offerings and drive innovation.
Customer Experience: Champion data-driven, personalized experiences that increase satisfaction, loyalty, and lifetime value.
Compliance & Risk: Ensure all retail operations meet regulatory and internal standards.
Growth & Retention: Use analytics, segmentation, and digital marketing to drive targeted acquisition, engagement, and client retention.
Requirements
Bachelor’s degree in Finance, Economics, Business Administration or a related field.
A Master’s degree is an advantage but not compulsory.
10+ years’ experience in digital sales, digital marketing, or retail financial services.
Proven experience designing and implementing data-led customer acquisition and engagement strategies.
Experience in client relationship management
Experience in managing a team and driving team performance
Experience in developing, implementing and optimizing sales processes, tools, and technologies.
