Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.About The Role
We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.
You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations.
You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.
What You’ll Get To Do
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Taking ownership of customer issues reported and seeing problems through to resolution
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals.
To succeed in this role, we think you should have
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
BSc degree in Information Technology, Computer Science or relevant field
Basic Understanding of OOP concepts
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Familiarity with basic network concepts and tools.
Experience troubleshooting using stack traces and log file.
Experience interacting with APIs and troubleshooting related requests.
Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
In depth knowledge of SQL databases particularly MYSQL
Hands-on experience with Windows/Linux/Mac OS environments
