Guangzhou Automobile Group Co., Ltd (GAC MOTOR) is a Chinese automobile maker headquartered in Guangzhou in China. GAC MOTOR represents insisting on pursuing scientific development, enhancing the core competition, and achieving the sustainable development.
Since its establishment, the Trumpchi has been technologically on par with other global brands and developed based on top-notch European performance. GAC Motor not only has relationships with the global top ten automobile parts suppliers, but have also internalized Europe s advanced chassis and powertrain technology.
Especially in the safety performance, GAC MOTOR’s entire models got the 5 stars award in the C-NCAP test and beyond most of famous brands. Accordingly, GAC MOTOR is foremost in passive safety area.
Designed in Italy, built in world manufacture China, with its C-Class chassis and equipment, B-Class value and quality, and A-Class price, the Trumpchi will be extremely competitive in the global market.
With the global strategy of “Prudent action, holistic plan, steady growth, major breakthroughs,” GAC plans to establish distribution networks in 18 countries in 2014, covering each continent, and extend further to neighboring markets. In the Middle East, GAC MOTOR plans to establish networks in Kuwait, Saudi Arabia, and United Arab Emirates etc.; as well as in Russia and Ukraine of Eastern Europe; Chile, Peru, Colombia, Brazil and Argentina of South America; Algeria and Nigeria of Africa; and in the Southeast Asia and Central Asia are Thailand, Burma, and Cambodia etc.Job Summary:
The Head of Operations will oversee the day-to-day operational activities of LAGRIDE, ensuring that services are delivered efficiently, safely, and in line with business goals. This role requires strong leadership, strategic planning, and cross-functional collaboration to drive operational excellence and scale the business sustainably.
Key Responsibilities:
Lead and manage daily operations across the driver network, customer service, fleet management, and logistics.
Develop and implement operational strategies to support business growth, efficiency, and service quality.
Drive execution of company policies and service standards, ensuring compliance with regulatory and internal requirements.
Collaborate with the Product, Technology, and Customer Experience teams to improve service delivery and operational performance.
Establish and monitor KPIs and SLAs for all operational units to ensure optimal productivity and customer satisfaction.
Manage crisis response, emergency operations, and incident reporting protocols.
Ensure cost-effectiveness in resource utilization while maintaining high standards in vehicle management, driver support, and customer service.
Lead the development of operational SOPs, audit processes, and risk mitigation strategies.
Prepare and present regular reports on operational performance, challenges, and improvement plans to executive leadership.
Requirements
Bachelor’s degree in Business Administration, Transport Management, Engineering, or related field (Master’s degree is an added advantage).
Minimum of 8 years’ experience in operations management, preferably within the mobility, logistics, or tech-enabled services sectors.
Strong leadership and people management skills with experience overseeing large teams.
Proven ability to analyze complex data, streamline processes, and implement strategic improvements.
Excellent communication, negotiation, and stakeholder management skills.
Working knowledge of regulatory and safety requirements in the mobility or transport industry.
Strong proficiency in operations tools, data dashboards, and fleet management systems.
Key Competencies
Strategic thinking and execution.
Operational efficiency and continuous improvement.
Leadership and team development.
Crisis and risk management.
Customer-centric decision-making.
Analytical and data-driven.
