Elevated HR Limited is a rapidly expanding recruitment and staffing company. A one-stop place for employers looking to recruit top talents across different sectors of the economy. By combining professionalism, technology and data, we deliver the best value to clients.Role Summary
The Software Project Manager (Technical) oversees the operational performance of a Revenue collection Portal and drives the successful delivery service to customers.
This role ensures seamless communication between technical teams, vendors, and external stakeholders, while maintaining high service levels and meeting agreed project milestones.
Key Responsibilities
Lead daily monitoring, triaging, and resolution of technical issues, ensuring SLA compliance.
Manage urgent incidents and coordinate with developers to deliver timely fixes.
Supervise and guide state-specific Customer/Stakeholder Interface Officers in complaint handling.
Ensure Technical support adequately translates to above 90 percentile Customer Satisfaction Score
Coordinate the development team(s), ensuring timely delivery of project milestones.
Oversee API integrations, payment gateway setups, and UX/UI implementation.
Track dependencies, risks, and mitigation strategies.
Ensure quality and service benefits is equivalent to what is delivered
Attend weekly project progress meetings with internal and external stakeholders.
Lead customer-facing sessions with technical partners, vendors, and government representatives.
Escalate issues and complaints through established channels, following agreed communication protocols.
Translate complex technical updates into clear, actionable messages for non-technical stakeholders.
Consolidate developer feedback into user-friendly updates for state authorities.
Plan and oversee the cutover from Version 1 of Application Portal to MVP 2 with minimal service disruption.
Coordinate testing, data migration, and training sessions for end-users.
Qualifications & Experience
3+ years in technical project/delivery management.
Highly knowledgeable on Project management workflows and frameworks (Agile
Experience with enterprise software deployments (preferably government/fintech/revenue systems).
Strong knowledge of Database, APIs, integrations, and payment gateways.
Exceptional stakeholder engagement and communication skills.
Confident and very proficient in documentation and report writing,
Very strong with Tools MS-word, Excel, Power BI, MS Teams, and Jira.