FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Summary

Concierges are the face of the Clubhouse, ensuring that every guest’s journey is seamless — from the moment they arrive until they leave.
They manage reservations, VIP requests, and personalized experiences with discretion, elegance, and charm.

Key Responsibilities

Welcome and assist guests with professionalism, warmth, and poise.
Manage and confirm reservations, bookings, and guest preferences.
Provide tailored recommendations on table packages, menus, and events.
Handle VIP and high-profile guest requests discreetly.
Collaborate with floor staff, hostesses, and security to ensure smooth operations.
Anticipate guest needs and provide seamless service.
Upsell services such as premium tables, bottle packages, and exclusive experiences.

Requirements

Must be 5’8” and above, eloquent, polished, and presentable with a radiant smile.
Excellent communication and interpersonal skills.
Previous experience in hospitality, concierge, or guest relations preferred.
Strong sense of discretion, confidentiality, and professionalism.
Flexible schedule (evenings, weekends, and holidays).
Ability to remain calm and composed under pressure.

What We Offer

Salary: N150,000 – N180,000 Monthly.
Competitive salary with performance-based incentives.
Attractive tips and commission opportunities.
Professional training and grooming support.
Employee discounts and benefits across outlets.
A stylish, vibrant, and supportive work culture.
Growth opportunities in a luxury hospitality brand.

Written by

9jabook

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FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Summary

Concierges are the face of the Clubhouse, ensuring that every guest’s journey is seamless — from the moment they arrive until they leave.
They manage reservations, VIP requests, and personalized experiences with discretion, elegance, and charm.

Key Responsibilities

Welcome and assist guests with professionalism, warmth, and poise.
Manage and confirm reservations, bookings, and guest preferences.
Provide tailored recommendations on table packages, menus, and events.
Handle VIP and high-profile guest requests discreetly.
Collaborate with floor staff, hostesses, and security to ensure smooth operations.
Anticipate guest needs and provide seamless service.
Upsell services such as premium tables, bottle packages, and exclusive experiences.

Requirements

Must be 5’8” and above, eloquent, polished, and presentable with a radiant smile.
Excellent communication and interpersonal skills.
Previous experience in hospitality, concierge, or guest relations preferred.
Strong sense of discretion, confidentiality, and professionalism.
Flexible schedule (evenings, weekends, and holidays).
Ability to remain calm and composed under pressure.

Written by

9jabook

Join to follow writers

FoliXx Hospitality is an organization whose grand purpose is to achieve global relevance among leaders in the hospitality guild, by unparalleled culture and service. We are a resolute people, committed to continuous excellent service delivery, our value systems are built upon: integrity, excellence, attitude, competence, and continuous improvement.
Job Summary

We are currently seeking a Concierge to be the first point of contact for our VIPs and guests, ensuring they are well-attended to from arrival to departure.
As our Concierge, you will act as the bridge between guests and our operations, ensuring every visit is smooth, personalized, and memorable.
You will support table reservations, guest check-ins, special requests, logistics, and customer service escalations with calm professionalism and a warm attitude.

Key Responsibilities

Greet and welcome all guests warmly upon arrival, especially VIPs, returning guests, and first-timers.
Manage guest inquiries, reservations, and seating preferences efficiently—either directly or in coordination with the Host/Hostess and Floor Supervisor.
Handle special guest requests (e.g. birthday arrangements, discreet entry, bottle service, security escorts, private room set-up, etc.)
Coordinate with security, service staff, and wait teamto ensure a seamless guest experience.
Act as a point of contact for high-profile guests, offering personalized recommendations, conflict resolution, and aftercare follow-ups.
Support entry list management, pre-booked guests, and oversee general flow at the entrance.
Maintain confidentiality, professionalism, and high discretion at all times.
Help manage incident reports or customer complaints with empathy and efficient communication.
Stay informed about all offerings—menus, entertainment schedules, theme nights, promotions—to keep guests well-informed.

Requirements

Proven experience in a similar role (hospitality, nightlife, hotel, or upscale customer service)
Excellent verbal communication, interpersonal, and guest-facing skills
High emotional intelligence and strong presence under pressure
Smart and presentable grooming standard
Ability to multitask, stay organized, and remain calm in a fast-paced environment
Must be able to work late nights, weekends, and holidays as required
Discreet, trustworthy, and professional—especially when dealing with VIPs or sensitive requests
Tech-savvy (familiar with reservation apps, WhatsApp, Excel, Google Sheets, etc.) is a plus.

Written by

9jabook

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