Estuary Business Solutions (EBS) is a leading IT and Business Services Consultancy located in Lagos, Nigeria. EBS enables business transformation for our clients through the innovative use of technology. Strategic planning and business management. We work closely with our clients to realize their potential – enabling change that increases their efficiency, accelerates growth and manages risk. EBS works with a host of clients in both the private and public sectors.Responsibilities
Maintain updated knowledge of all products and services in order to provide adequate education/information to customers.
Cross sell other products and services
Make product and service suggestions to meet the customer’s specific needs
Promptly respond and attend to customer questions and requests.
Answer customer questions and provide information to resolve any issues
Obtain necessary information from customers to adequately process their request
Document important customer information for future reference
Collect and record customer feedback and information, and share with appropriate departments and team members
Generate interest in new products or services and connect customers with salespeople when required
Foster and maintain relationships with customers to improve our retention rate
Attend all required customer service-related meetings
Perform mathematical calculations regarding sales and inventory.
Daily, Weekly & Monthly Reporting of activities/Tasks
Other tasks as instructed by the management.