Toasties Limited is a fast-casual dining restaurant chain located in Lagos, Nigeria. We specialize in hot toasted fusion sandwiches and offer a range of specials. Our focus is to bring out-of-the-box meal selections to Lagos’ on-the-go consumer. Using quality ingredients and efficient service, Toasties aims to put variety, creativity and great tasting products in the hands of every customer!Description
The Waiter / Waitress is responsible for delivering excellent customer service by taking orders accurately, serving food and drinks promptly, maintaining a clean service area, and ensuring guests have a pleasant dining experience.
This role represents the brand’s warmth, professionalism, and service culture.
Key Responsibilities
Customer Service & Order Taking:
Welcome guests warmly and present menus professionally.
Take orders accurately and input them into the POS system.
Provide menu knowledge, make recommendations, and answer customer questions.
Serve food and drinks promptly and correctly.
Brand Representation:
Maintain a clean, neat, and professional appearance at all times.
Uphold the brand’s service standards—friendly, respectful, and attentive.
Handle customer concerns politely and escalate when necessary.
Dining Area Management:
Set up tables, chairs, and the dining area before opening.
Ensure tables are clean, properly set, and ready for the next guest.
Clear tables promptly and ensure quick turnover.
Maintain cleanliness of service stations, cutlery, and trays.
Order Accuracy & Communication:
Confirm all orders before serving.
Communicate clearly with kitchen and bar teams.
Ensure all modifications or allergies are properly passed to the kitchen.
Cash Handling & POS:
Process payments via POS (cash, card, transfer) accurately.
Issue receipts and handle cash responsibly.
Report any discrepancies immediately.
Hygiene & Safety:
Follow all food safety and hygiene standards.
Ensure trays, cutlery, and glassware are sanitized.
Adhere to all company safety procedures.
Team Support:
Assist colleagues during peak hours.
Participate in daily briefings and trainings.
Uphold teamwork and support FOH/BOH where needed.