The FoodCourt app lets you order from a curation of virtual restaurant brands & shops focused on the most popular food & convenience categories wherever you are in Africa. With FoodCourt, you don’t have to decide between Burgers, traditional Nigerian food, Chinese food or even liquor & snacks. You can order across brands & have everything delivered in a single order!Key Responsibilities
Respond to customer inquiries and provide timely and effective solutions via phone, email, chat, or in-person.
Diagnose and troubleshoot technical issues related to hardware, software, and network systems.
Document and track customer issues.
Deliver excellent customer service by maintaining a professional and empathetic demeanor.
Educate customers on product features, functionalities, and best practices.
Identify patterns in reported issues and collaborate with engineering teams to resolve underlying problems.
Develop and maintain knowledge base articles and user guides for common issues and solutions.
Participate in training sessions and workshops to enhance technical skills.
Provide feedback to the development team regarding customer experiences and potential areas for product improvement.
Qualifications
Candidates should possess a Bachelor’s Degree with a minimum of 2 years of experience in product management, preferably in mobile app development.
Proven experience in a technical support role, preferably in the hospitality industry
Fair understanding of computer systems hardware and software.
Excellent written and verbal communication skills.
Strong problem-solving skills and willingness to think outside the box.
Ability to work in a fast-paced and dynamic environment.