ETC Workforce Services Limited is a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support. With a client-centric approach, cutting-edge solutions, and a team of dedicated experts, we streamline processes and drive growth, allowing our partners to thrive in today’s competitive landscape.About the Role
We are seeking a Customer Experience Officer to ensure exceptional service across all customer touchpoints.
This role manages inquiries, resolves complaints, coordinates with internal teams, and drives improvements that enhance customer satisfaction and loyalty.
Key Responsibilities
Respond to and resolve customer inquiries and complaints across multiple channels.
Coordinate customer onboarding, project follow-ups, and post-service satisfaction checks.
Monitor service quality, track metrics, and document customer interactions in CRM systems.
Provide clear communication, guidance, and support on products and services.
Recommend process improvements and collaborate with sales and marketing teams.
Qualifications & Experience
OND / HND / B.Sc. in Business Administration, Marketing, Customer Service, or related fields.
1 – 3 years of experience in customer service or customer experience roles.
Experience in solar, FMCG, telecoms, or service industries is advantageous.
Skills & Competencies:
Strong communication, empathy, and problem-solving skills.
Customer-focused, organized, and able to multitask in high-volume environments.
Proficiency in CRM tools, Microsoft Office, and digital communication platforms.