Elvaridah is a Business Development Company with the primary objective of working with businesses and business owners to start up their businesses, improve, differentiate or expand already existing ones.About the Role
The Business Manager will oversee the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, efficient team performance, and strong business growth.
The ideal candidate must be smart, proactive, competent, and able to make sound operational and financial decisions. Salon management experience is mandatory.
Key Responsibilities
Operations Management:
Oversee daily salon operations to ensure seamless workflow.
Ensure all salon services are delivered efficiently and to a high standard.
Manage staff schedules, attendance, and shift planning.
Monitor inventory levels and ensure timely restocking of products and supplies.
Ensure the salon environment is clean, organized, safe, and customer-ready at all times.
Staff Leadership & Performance:
Supervise salon staff (stylists, technicians, front desk etc.).
Conduct performance reviews and support staff development.
Enforce company policies, procedures, and professional standards.
Address staff concerns and maintain a positive, productive team environment.
Customer Experience & Relationship Management:
Ensure every client receives top-tier service and attention.
Handle client complaints, feedback, and requests professionally.
Build strong customer relationships to encourage repeat business.
Monitor client satisfaction levels and implement improvements when needed.
Sales, Revenue & Financial Oversight:
Monitor daily sales, service revenue, and product sales.
Prepare weekly/monthly performance and financial reports for management.
Identify opportunities to increase revenue (promotions, packages, partnerships).
Ensure proper cash handling and compliance with financial procedures.
Business Growth & Strategy:
Propose ideas for business improvement and operational efficiency.
Stay updated on beauty industry trends, competitors, and best practices.
Work with management on marketing plans, social media engagement, and customer acquisition strategies.
Support recruitment and onboarding of staff when required.
Requirements
2-3 years experience in a Business Manager/Operations Manager role.
Mandatory: Previous experience managing a salon or beauty business.
Strong leadership, decision-making, and people management skills.
Excellent communication and customer service abilities.
Strong understanding of salon operations, products, and services.
Proficiency in basic reporting, record-keeping, and using salon management tools (where applicable).
Ability to multitask, stay organized, and work under minimal supervision.
Smart, proactive, resourceful, and trustworthy.