Uncle Stan’s Foods is a small chops company known for it’s unique finger food taste all over Lagos. Our brand makes us unique.Location: Lekki-Osapa, Lagos
Job Description
Provide exceptional customer service through phone, email, and online channels.
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
Follow established protocols and procedures for handling customer interactions.
Accurately document customer interactions and maintain detailed records.
Identify and escalate complex issues or complaints to the appropriate team.
Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
Contribute to positive customer reviews and brand reputation.
Proactively seek feedback from customers to identify areas for improvement.
Stay up-to-date on company policies, products, and services.
Adapt to changing customer needs and situations with a positive and professional attitude.
Work effectively within a team environment to achieve customer service goals.
Maintain a positive and professional demeanor even in challenging situations.
Participate in ongoing training and development to enhance customer service skills.
Contribute to a positive and supportive work environment for colleagues.
Requirements
Candidates should possess an OND qualification with 2 – 3 years work experience.