At Csi Grocery, our mission is to provide families with a convenient and welcoming destination for all their baby product and grocery needs. We are dedicated to offering a diverse selection of high-quality baby products and essential groceries that cater to the well-being and happiness of both parents and children.Role Objective
Turn every enquiry into a confirmed, paid order. Build trust fast. Upsell when possible. Follow through until delivery is completed.
Key Responsibilities
Convert enquiries from WhatsApp, calls, website, and social media into sales
Ask the right questions, recommend alternatives, and close the sale
Follow up on abandoned carts and pending orders until payment is made
Present promos, bundles, and substitutes when items are out of stock
Confirm delivery timelines and push for same-day or fastest delivery where possible
Handle complaints politely while retaining the sale
Call customers if there’s any delay and give clear solutions
Track every order from enquiry to delivery confirmation
Keep daily logs of enquiries, sales closed, and reasons for lost sales
KPIs (Performance Targets)
Conversion rate (% enquiries that become paid orders)
Follow-up response time
Number of orders closed daily
Revenue generated from upsells and cross-sales
Customer satisfaction and repeat orders
Requirements
Experience in customer service, telesales, or e-commerce
Confident speaking on the phone and closing sales
Strong written English and WhatsApp communication skills
Persuasive, patient, and goal-driven
Organized with good follow-up habits
Comfortable working with basic computer tools and WhatsApp Business
Added Advantage
Experience with WooCommerce
Background in groceries, baby products, or retail