Sweet Sensation is not just a recognized name in the Quick Service Restaurant Industry Nigeria but also a pioneer in introducing African cuisine and intercontinental meals into the QSR sphere.
We are looking for a data-driven Customer Experience (CX) Analyst to support customer experience improvement across our QSR/retail operations. This role focuses on analyzing customer feedback, mapping customer journeys, tracking CX KPIs, and delivering insights that improve service quality, loyalty, and repeat patronage.
Key Focus Areas:
Customer feedback & VOC analysis (surveys, CRM, care interactions)
Customer journey mapping & friction-point identification
CX dashboards & reporting (Excel, Power BI / Tableau)
Competitor CX benchmarking & loyalty insights
Cross-functional collaboration with Marketing & Customer Care
Requirements:
Bachelor’s degree in Marketing, Business, Social Sciences, or related field
2–4 years’ experience in CX, customer insights, or data analysis roles
Strong analytical, reporting, and communication skills
Customer-centric mindset