770 million people around the world still don’t have access to clean and reliable electricity. Okra has financial backing from investors including Schneider Electric, Smart Axiata, & Greenway Global Grid. Our mission is to use IoT and big data to provide technology that will enable rapid electrification of everyone who’s yet to be connected. We’re expecting a high-growth trajectory over the next few years, so it’s an exciting time for everyone!Responsibilities
This role exists to be the voice of the customer inside the product team — grounded in real field/customer experience. You’ll spend time with developers, technicians, and end-users, translate feedback into insights, and help the product team build things that actually work in the Nigerian context.
Understand the whole product deeply (hardware and software)
Get early prototypes (software and hardware) into end-user hands for feedback, observation of real-world usage, testing assumptions, and identifying risks early
Need to be comfortable handling hardware prototypes. not just software!
Quickly learn from a user’s confusion, misuse, or even silence, and capture those insights
Plan and conduct interviews, shadowing, field-testing, etc.. Join customer-facing meetings or trainings to observe and build intuition for customer needs and pains.
Translate feedback and field notes into distilled insights and recommendations with the rest of the Product team
Collaborate closely with the product team to ultimately influence key roadmap and design decisions
Field time – spend time in customer offices, field offices, warehouses, and villages to engage with the end-to-end journey from sales to installation to ongoing usage and maintenance.
Required Skills
We are looking for someone who has skills in some, if not all of these areas:
3+ years in customer-facing roles that also required field work, interviewing, product research, or something similar
Experience working in or around energy, infrastructure, mobility, fintech, or hardware-heavy products in a rural context. Familiarity with Nigeria market constraints.
Intuition for UX – thinks about customer journeys, painpoints, identifies friction or confusion
Product mindset – asks “why”, doesn’t just listen to what customers say they want on the surface
Patient, observant, and curious – you’re not trying to sell or convince someone of your perspectives, you’re trying to learn and understand the customer needs
Diligent in communicating and documenting findings