Smart Partners was founded by Tijani Iyemifokhae , a graduate of Industrial Chemistry, University of Benin with MBA (Human Resources) Lagos State University Ojo. He has more than a decade work experiences that span across some leading law firms as Practice Development Manager.
At Fine and Country International (West Africa) he was the Head of Operations and Strategy. For the years spent at Fine and Country, he developed; Sales, Marketing, HR Structures and Policies, Business model and Operational Processes. Mr. Iyemifokhae has attended series of local (Lagos Business School) and International trainings. He is a talented Strategist with multitasking abilities.Job Summary
The Spa Manager is responsible for the overall leadership, operational efficiency, financial performance, and service excellence of the spa.
The role ensures delivery of high-quality spa services, drives revenue growth, maintains regulatory compliance, and leads a high-performing team to achieve business objectives and exceptional customer satisfaction.
Key Responsibilities
Leadership & Team Management:
Lead, supervise, and motivate spa therapists, estheticians, and support staff.
Manage recruitment, onboarding, training, scheduling, and performance evaluation.
Foster a positive, professional, and customer-centric culture.
Ensure continuous skills development and service quality improvement.
Customer Service Excellence:
Maintain exceptional client experience standards.
Handle customer inquiries, complaints, and service recovery professionally.
Implement feedback mechanisms to enhance service delivery and retention.
Operational Management:
Oversee daily spa operations, ensuring smooth workflow and adherence to SOPs.
Manage appointment scheduling, staff allocation, and service delivery.
Ensure cleanliness, hygiene, and ambiance standards are consistently met.
Monitor inventory, supplies, and equipment maintenance.
Financial Management:
Develop and manage budgets, revenue targets, and cost controls.
Monitor daily sales, expenses, and profitability.
Prepare periodic financial and operational performance reports.
Optimize resource utilization to maximize ROI.
Drive sales initiatives, promotions, and membership programs.
Collaborate on marketing campaigns to increase footfall and revenue.
Upsell products and services to improve average transaction value.
Build partnerships and corporate client relationships.
Communication & Coordination:
Maintain effective communication with staff, management, and clients.
Conduct regular team meetings and performance reviews.
Liaise with vendors and service providers.
Organization & Time Management:
Ensure efficient scheduling and resource planning.
Maintain accurate records of sales, inventory, and staff performance.
Problem-Solving & Decision-Making:
Proactively identify operational gaps and implement corrective actions.
Address service disruptions or staff conflicts effectively.
Technical & Regulatory Compliance:
Ensure compliance with health, safety, and sanitation regulations.
Maintain valid licenses and ensure adherence to industry standards.
Stay updated on trends, treatments, and best practices in spa management.
Qualifications & Requirements
Interested candidates should possess a Bachelor’s Degree / HND.
Minimum 5 years’ experience in spa operations, with at least 2 years in a supervisory/management role.
Certified Esthetician.
Strong knowledge of spa treatments, skincare, and wellness therapies.
Demonstrated competence in hands-on spa services.
Proven leadership, financial management, and sales capabilities.
Excellent communication, interpersonal, and organizational skills.