Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.Job Summary

The Head of Operations is responsible for overseeing the day-to-day operational activities of the bank to ensure efficiency, compliance, service quality, and operational excellence.
The role focuses on process optimization, risk control, service delivery, and effective management of branch and back-office operations to support business growth and customer satisfaction.

Key Responsibilities

Oversee all operational functions including account opening, transaction processing, cash management, loan disbursement, and recovery support.
Ensure smooth and efficient daily operations across branches and service channels.
Review and optimize operational processes to improve efficiency and reduce turnaround time.
Ensure strict adherence to Central Bank regulations, internal policies, and operational guidelines.
Strengthen internal controls to minimize operational risks and errors.
Supervise branch operations to ensure consistent service quality and customer experience.
Oversee alternative channels such as POS, mobile banking, and agent banking operations where applicable.
Lead, mentor, and develop the operations team.

Qualifications & Experience

Bachelor’s Degree in Business Administration, Banking & Finance, Operations Management, or related field
8–10 years’ experience in banking or financial services operations, with at least 3–5 years in a leadership role.
Experience in microfinance banking or retail banking operations is highly preferred.
Strong knowledge of banking operations, regulatory requirements, and internal control frameworks.
Proficiency in core banking systems and Microsoft Office applications.

Skills & Competencies:

Strong operational and process management skills
Leadership and team management ability.
Attention to detail and strong risk awareness.
Problem-solving and decision-making skills.
Excellent communication and stakeholder management
Customer service orientation.

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9jabook

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Elizabeth Maddeux Limited was established to address the human resource challenges faced by small and medium-scale enterprises. Our goal is to facilitate organizational growth by providing comprehensive human resource services. We specialize in industries such as banking and non-banking financial institutions, pharmaceuticals, fast-moving consumer goods, manufacturing, fintechs, telecommunications, and retail.Description

Our client is seeking a strategic and result-oriented Head of Operations to lead its operational functions and ensure seamless coordination across departments.
The ideal candidate will be responsible for overseeing daily business operations, optimizing organizational processes, improving productivity, and ensuring that all departments align with the company’s growth objectives.
This role requires a highly analytical, innovative, and disciplined professional who can balance strategic oversight with hands-on operational management.
The Head of Operations will work closely with the executive team to translate business goals into operational strategies, drive process excellence, and deliver measurable results across the supply chain, finance, customer service, and production functions.

Key Responsibilities
Operational Leadership and Strategy:

Oversee the day-to-day operations of the company to ensure smooth, efficient, and cost-effective processes.
Develop and implement operational strategies that align with the company’s vision, financial goals, and market position.
Translate organizational objectives into actionable operational plans, KPIs, and performance targets.
Monitor and evaluate operational performance, identifying gaps and driving continuous improvement initiatives.
Provide leadership to all departmental heads and Pharmacy Managers.
Ensure operational readiness and business continuity through effective planning, process standardization, and risk management.

Process Optimization and Efficiency:

Review and streamline business processes to eliminate redundancies and enhance productivity.
Implement process automation and digital tools to improve accuracy and turnaround time.
Foster a culture of performance, accountability, and operational discipline throughout the organization.
Develop and enforce Standard Operating Procedures (SOPs) across all departments.

Supply Chain and Retail Oversight:

Collaborate with the Supply Chain and Procurement teams to ensure seamless coordination of sourcing, inventory management, and product availability across the retail pharmacy centres.
Ensure compliance with PCN quality standards, NAFDAC control standards, SON quality standards, and Good Distribution Practices (GDP).
Anticipate and mitigate operational risks such as stock shortages, supplier delays, or equipment downtime.

Financial and Performance Management:

Work closely with the Finance and Accounting teams to manage operational budgets, control costs, and optimize resource allocation.
Analyze financial and operational data to inform decision-making and strategic planning.
Support revenue growth by enhancing operational performance, efficiency, and customer satisfaction.
Ensure that financial and operational reports are accurate, timely, and aligned with management’s expectations.

People Management and Organizational Development:

Lead, mentor, and develop departmental heads and teams to foster a high-performance culture.
Coordinate interdepartmental communication to ensure alignment and collaboration across functions.
Drive employee engagement, productivity, and professional growth through effective leadership and coaching.
Evaluate performance metrics and implement corrective actions where necessary.

Compliance and Quality Assurance:

Ensure adherence to all regulatory, legal, and ethical standards governing the pharmaceutical and health industry.
Maintain operational excellence in accordance with NAFDAC, SON, and other industry regulatory requirements.
Oversee health, safety, and environmental compliance within the workplace.

Strategic Growth and Business Expansion:

Support the executive team in identifying and pursuing new business opportunities, partnerships, and markets.
Conduct periodic market and operational analyses to identify trends, risks, and growth potentials.
Develop scalability frameworks that enable the business to expand sustainably without compromising operational quality.

Requirements and Qualifications

Bachelor’s Degree in Business Administration, Operations Management, Industrial Management, or a related field.
A Master’s Degree (MBA or equivalent) will be an added advantage.
Minimum of 7–10 years of progressive experience in operations management, with at least 4 years in a leadership role, preferably within the pharmaceutical, retail, manufacturing, or FMCG sector.
Proven track record of driving operational efficiency, process improvement, and business growth.
Strong analytical, decision-making, and leadership skills.
Excellent knowledge of supply chain management, budgeting, and performance metrics.
Exceptional interpersonal and communication abilities, with the capacity to influence and inspire cross-functional teams.
High ethical standards, integrity, and commitment to organizational excellence.

Key Competencies:

Strategic Operations Management
Process Optimization and Continuous Improvement
Supply Chain and Logistics Oversight
Financial Planning and Resource Allocation
Regulatory Compliance and Risk Management
Performance Leadership and People Development
Data-Driven Decision Making
Business Growth and Sustainability.

Written by

9jabook

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