JV Management Consulting is a leading indigenous Human Resource Management consulting firm with competent and great experience in Policy design, Recruiting, Training, Information Technology Support, Performance Management Support and Executive Coaching Services. Our expertise and professionalism make us exceptional among equals. We are dedicated and passionate about who we are and what we do, with the aim of providing exceptional services while supporting organizational growth processes and sustainability strategiesJob Description
We are looking for a Customer Service Representative to provide exceptional support to our wellness clients.
You will be the first point of contact for inquiries, bookings, and feedback, ensuring every client feels valued and supported.
Key Responsibilities
Respond promptly to client inquiries via phone, email, and chat.
Assist clients with bookings, program details, and wellness service guidance.
Maintain client records and ensure accurate data entry.
Resolve client concerns professionally and efficiently.
Requirements
Experience: 2-3 years work experience
Excellent communication and interpersonal skills.
Experience in customer service or client support roles is an advantage.
Ability to handle multiple inquiries and work under pressure.
Strong problem-solving and organizational skills.